Frequently Asked Questions
What is your processing time and shipping speed?
Our order processing time is approximately 5 working days. The shipping label may be created 1-2 days before shipping. We primarily ship via USPS (No Rush Shipping Speed) and we cannot guarantee delivery times. We do not ship on weekends or bank holidays, and do not offer international shipping at this time. NOTE: USPS is reporting significant delays due to increased delivery demand and limited staffing due to COVID-19.
I need to make a change to my order!
If you’d like to make a change to your order, including your shipping address, send us an email at email@example.com as soon as you can! We’ll do our best to catch your order before it ships out. If it has already been processed or shipped, we may not be able to accommodate your change request.
How do I track my package?
You’ll receive a shipping confirmation with your tracking number as soon as your order ships out. Give that tracking number 1-2 days to update once you receive it, and then you can follow your order on it’s journey to you.Help! My package is missing!
If your package has been shipped, but you don’t see it on your doorstep, please contact USPS with your tracking number to open an investigation. If you need more help, e-mail us at firstname.lastname@example.org and we’ll do our best to help!
ORDER QUESTIONSWhat's your refund policy for standard orders?
All sales are final from HappiBox Shop. We do not issue refunds and cannot cancel orders after it has been processed, due to the time and effort it takes to prepare your order. If you have missing items or other issues, please let us know by emailing us at email@example.com.Do you have any samples?
Unfortunately, we do not offer samples at this time.